Privacy Policy
Last updated: 12 October 2026
1. Who We Are
Farrow & Brown is the trading name of Farrow and Brown Limited, a business finance brokerage registered in England and Wales.
Company name: Farrow and Brown Limited
Company number: 17351818
Registered office: 16 Blyth Court, Tattenhoe, Milton Keynes, England, MK4 3EE
Email: jamie@farrowandbrown.co.uk
Telephone: 07464 606562
Farrow and Brown Limited (FRN: 1062319) is an Appointed Representative of White Rose Finance Group Limited (FRN: 630772), which is authorised and regulated by the Financial Conduct Authority.
We act as a credit broker and not a lender.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry or communicate with us.
2. Information We Collect
We may collect and process the following categories of personal information:
Identity information: Your name and, where relevant, your business name and position.
Contact information: Your email address, telephone number and business address.
Business information: Details about your business, its activities, trading history, financial requirements and funding objectives.
Financial information: Information you voluntarily provide about turnover, cash flow, existing borrowing, assets, liabilities and other financial circumstances relevant to a finance enquiry.
Enquiry information: Details of the funding you are interested in, the information you submit through our website forms and communications with us.
Technical information: Information such as your IP address, browser type, device information and website usage data, where collected through cookies or similar technologies.
Marketing preferences: Your preferences regarding communications from us and records of any consent provided or withdrawn.
Please do not provide personal or financial information about another individual unless you are authorised to do so.
3. How We Collect Your Information
We may collect information directly from you when you:
Complete an enquiry form on our website.
Contact us by telephone, email or WhatsApp.
Communicate with us through LinkedIn or other professional platforms.
Provide information during discussions about potential finance requirements.
Subscribe to marketing communications, where offered.
Browse our website, where information is collected through cookies or similar technologies.
We may also receive relevant information from lenders, finance providers, professional introducers or other parties involved in progressing your enquiry, where appropriate and lawful.
4. How We Use Your Information
We use personal information for the following purposes:
To respond to your enquiries and discuss your finance requirements.
To assess your stated funding objectives and identify potentially suitable finance options.
To share relevant information with lenders and finance providers so they can consider your enquiry.
To communicate with you throughout the finance brokerage process.
To maintain business records and meet applicable legal and regulatory obligations.
To manage our website, improve its functionality and understand how visitors interact with it.
To protect our business, prevent fraud and establish, exercise or defend legal claims where necessary.
To send relevant marketing communications where we have a lawful basis to do so.
We only use personal information where we have an appropriate lawful basis and for purposes consistent with this Policy.
5. Our Lawful Bases for Processing
Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Legitimate interests: To respond to business enquiries, develop relationships with prospective clients, operate our brokerage and promote relevant services where our interests do not override your rights and freedoms.
Consent: Where you have specifically agreed to a particular use of your information, including certain marketing communications or non-essential cookies.
Contract or steps taken before entering into a contract: Where processing is necessary to take steps you request before entering into an agreement or to perform a contract to which you are a party.
Legal obligation: Where we must process information to comply with applicable laws, regulatory requirements or lawful requests.
Where we rely on legitimate interests, we consider the impact on your rights and interests. You may have the right to object to certain processing carried out on this basis.
6. Sharing Your Information with Lenders and Other Third Parties
As a business finance brokerage, we may share relevant information with third parties where necessary to respond to or progress your enquiry.
These parties may include:
Banks and lenders.
Specialist finance providers.
Other authorised or relevant finance brokers.
Finance packagers and intermediaries.
White Rose Finance Group Limited, where required in connection with our appointed representative relationship.
Professional advisers, such as accountants, solicitors and compliance advisers, where appropriate.
Website hosting, communications, security and technology providers who support our business operations.
Regulators, law enforcement agencies or other authorities where legally required.
We aim to share only information that is relevant and necessary for the applicable purpose.
When information is shared with a lender or finance provider, that organisation may process your information in accordance with its own privacy policy and legal obligations.
We do not sell your personal information to third parties.
7. Credit Searches
Farrow & Brown does not carry out credit searches on individuals or businesses as part of its brokerage activities.
However, if you choose to proceed with a finance application, a lender or finance provider may undertake credit checks or other assessments as part of its own application process.
The lender is responsible for explaining its credit-checking procedures and obtaining any permissions required.
You should review the relevant lender's privacy information and application terms before proceeding.
8. Marketing Communications
We may use contact information to communicate with you about our services and relevant finance solutions, where permitted by applicable data protection and electronic marketing laws.
For example, where you have made an enquiry, we may wish to contact you in the future about relevant finance services that may be of interest to you.
We will ensure that any marketing communications comply with the applicable legal requirements. Where consent is required, we will obtain it before sending marketing communications.
Where appropriate, we may provide an optional marketing preference on our enquiry forms.
Suggested wording:
“I would like to receive occasional updates and information about finance solutions and services from Farrow & Brown by email.”
This option should be unticked by default.
You can withdraw your consent or opt out of marketing communications at any time by using the unsubscribe option where provided or contacting us at jamie@farrowandbrown.co.uk.
We will not make marketing communications a condition of submitting an enquiry where consent is optional.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing our services, maintaining appropriate records and meeting legal or regulatory obligations.
The retention period will depend on factors such as:
The nature and complexity of your enquiry.
Whether a finance application or ongoing business relationship exists.
Applicable legal, regulatory and record-keeping requirements.
Whether information is needed to resolve a dispute or establish, exercise or defend a legal claim.
Whether the information is still required for a legitimate business purpose.
We periodically review the information we hold and securely delete or anonymise information when it is no longer required, subject to applicable retention obligations.
If you request deletion of your information, we will consider your request in accordance with applicable data protection law. We may need to retain certain information where a lawful reason applies.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
These measures may include access controls, secure systems, appropriate account permissions and the use of reputable technology providers.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You should avoid sending sensitive financial information through unsecured channels unless this is necessary and appropriate for your enquiry.
11. Website Hosting and Third-Party Services
Our website is hosted using Wix. We may use additional third-party services to operate, maintain, secure and improve our website and business communications.
These services may process personal information on our behalf or collect information directly in accordance with their own privacy policies and applicable legal requirements.
Depending on the services enabled on our website, these may include website analytics, communication tools, social media integrations and cookie consent management services such as Usercentrics.
We take reasonable steps to use appropriate providers and configure our website in accordance with applicable data protection requirements.
Please refer to the relevant provider's privacy information for further details about its processing activities.
12. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functionality, remember preferences, analyse website usage or enable other features.
Where required by law, we will obtain your consent before placing or using non-essential cookies or similar technologies.
You can manage your preferences through the cookie consent banner on our website, where available, and through your browser settings.
Rejecting non-essential cookies should not prevent you from accessing essential website functionality.
For further information about the cookies used on our website, please refer to our separate Cookie Policy.
13. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation.
Depending on the circumstances, this may include relying on an adequacy regulation or decision, implementing appropriate safeguards or using another lawful transfer mechanism.
You can contact us if you would like further information about relevant international transfers and the safeguards that apply.
14. Your Data Protection Rights
Under applicable data protection legislation, you may have the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of your personal information where the relevant legal conditions are met.
Restriction: Request that we restrict the processing of your information in certain circumstances.
Objection: Object to processing based on legitimate interests or to direct marketing.
Data portability: Request certain information in a portable format where the legal conditions apply.
Withdraw consent: Withdraw consent where we rely on consent as our lawful basis.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, contact us at jamie@farrowandbrown.co.uk.
We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.
15. Complaints and the Information Commissioner's Office
If you have concerns about how we use your personal information, please contact us in the first instance so that we can investigate and respond.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
You can find further information or submit a complaint through the ICO website:
https://ico.org.uk/
16. Children's Information
Our services are intended for businesses and adults seeking business or commercial finance.
We do not knowingly collect personal information from children through our website for the purpose of providing our brokerage services.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the circumstances.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or data processing practices.
Any updates will be published on this page, together with an amended “Last updated” date.
We encourage you to review this Policy periodically to remain informed about how we handle personal information.
18. Contact Us
If you have questions about this Privacy Policy, how we process your personal information or wish to exercise your data protection rights, please contact us:
Farrow and Brown Limited
Trading as Farrow & Brown
Email: jamie@farrowandbrown.co.uk
Telephone: 07464 606562
Registered office: 16 Blyth Court, Tattenhoe, Milton Keynes, England, MK4 3EE
Company number: 17351818
FCA Register: https://register.fca.org.uk/
We will endeavour to respond to your enquiry as promptly as possible and within any applicable statutory timeframe.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Jamie at:
Email: jamie@farrowandbrown.co.uk
Telephone: 07464 606562
Address: 16 Blyth Court, Tattenhoe, Milton Keynes, England, MK4 3EE
If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk